Terms of Use

1. What Synchra is

Synchra is an all-in-one multistreaming dashboard. It brings your chats, activity, moderation, automation, widgets, and other stream tools together in one place. What Synchra can do at any given moment is described on our homepage and in our documentation; these terms cover all of it, including features we add, change, or rename over time.

To do this, Synchra connects to the streaming platforms and other services you choose to link — donation, membership, alert, and music services — through each service's official API, using access you grant when you link an account. Synchra is an independent tool — we are not affiliated with, endorsed by, or sponsored by any of the platforms we integrate with.

2. Your account

Most of Synchra requires an account, and you must be at least 13 years old to create one — the same minimum age the major streaming platforms require. By signing up you confirm you meet that requirement and that you're allowed to use the accounts you connect.

Keep your login credentials to yourself. You're responsible for what happens through your account, so let us know right away if you think someone else has gained access to it.

3. Subscriptions and payment

Some parts of Synchra are, or will become, paid features offered as a subscription. Where that applies:

• Payments are handled by Stripe. We never see or store your full card details.
• Subscriptions renew automatically at the end of each billing period until you cancel. You can cancel at any time from your account settings; you keep access until the period you've paid for runs out, and we don't refund partial periods.
• If we change a subscription price, we'll tell you at least 30 days before the new price takes effect, and you can cancel before it does.
• If you're a consumer in the EU, you normally have a 14-day right of withdrawal when buying a digital service. By asking us to start the service immediately, you agree that this right lapses once the service has been fully delivered, as allowed under EU consumer law. Your statutory rights are otherwise unaffected.

4. Connected platforms and services

When you link an external account — a streaming platform, a donation or membership service, an alert service, or a music service — you authorize Synchra to use the resulting access token only for the features you've asked for: reading your chat, updating your stream title, showing your latest supporters, and so on. You can disconnect any service at any time from your Synchra settings or by revoking access on the service itself.

Your use of those platforms remains governed by their own terms, and some integrations carry their own conditions — for example, by using the YouTube integration you also agree to be bound by the YouTube Terms of Service. Synchra depends on these APIs continuing to work; if a platform changes or withdraws its API, some Synchra features may stop working, and that is outside our control.

5. Your content and conduct

Chat messages and other material that pass through Synchra remain yours. You give us permission to store and display that content to the extent needed to run the service — for example, showing your chat history to you and your moderators. We don't review or endorse messages sent through the service, and responsibility for them stays with whoever sent them.

When using Synchra, you agree not to:

• send or distribute content that is illegal, hateful, harassing, or infringes someone else's rights;
• break the terms of the platforms you connect;
• scrape the service, probe it for vulnerabilities, reverse-engineer it, or use bots to collect data you aren't authorized to access;
• use command scripts, bots, or other automation to attack or overload anyone's systems, send spam, or run code unrelated to operating your stream;
• run giveaways or similar promotions through Synchra that don't comply with the laws that apply to you and your audience — that compliance is your responsibility;
• interfere with the service or other people's use of it.

We may suspend or close accounts that break these rules or the law. Where it's reasonable to do so, we'll warn you first. If you come across illegal or infringing content distributed through Synchra, report it to [email protected].

6. Our intellectual property

The Synchra software, design, and branding belong to us or our licensors. We grant you a personal, non-exclusive, non-transferable right to use the service under these terms. That right doesn't let you copy, modify, sell, or build derivative works from Synchra's code or design without our written consent.

7. Privacy

How we handle personal data — what we collect, why, who we share it with, and how to delete it — is described in our Privacy Policy. We do not sell your data.

8. Ending your account

You can delete your account whenever you like, from your account settings or by emailing [email protected]. When you do, we delete the data associated with it; backup copies are purged within 30 days. Details are in the Privacy Policy.

We can suspend or terminate your account if you materially breach these terms, if we're required to by law, or if we shut down the service — in which case we'll give you reasonable notice and refund any prepaid period you won't receive.

9. Availability and changes to the service

We work to keep Synchra running smoothly, but we can't promise it will always be available or error-free — outages, maintenance, and third-party API changes happen. We may add, change, or remove features over time. If we remove something significant that you've paid for, you can cancel and we'll refund the unused part of your subscription.

10. Liability

Synchra is provided "as is". To the extent the law allows, we're not liable for indirect losses — such as lost profits, lost data, or lost audience — arising from your use of the service, and our total liability is limited to the amount you've paid us in the 12 months before the claim arose.

Nothing in these terms limits liability for gross negligence, willful misconduct, or anything else that can't lawfully be limited. If you're a consumer, the mandatory protections of your home country's law apply regardless of what's written here.

If your use of Synchra in breach of these terms causes a third party to bring a claim against us, you agree to compensate us for the reasonable costs and damages that result.

11. Changes to these terms

We may update these terms as Synchra evolves. For material changes we'll give you notice — by email or inside the app — at least 30 days before they take effect, and you're free to close your account before then if you don't accept them. Continuing to use Synchra after a change takes effect means you accept the updated terms.

12. Governing law

These terms are governed by Danish law, and disputes are settled by the Danish courts. If you're a consumer living elsewhere in the EU, you also keep the protection of the mandatory rules of your own country and may bring proceedings there. If a court finds part of these terms unenforceable, the rest remains in effect.

13. Contact

Questions about these terms: [email protected]. Anything about your personal data: [email protected].