Privacy Policy

Last updated: May 31, 2025

Synchra (synchra.net) is a live-streaming management service for multi-platform streamers. We respect your privacy and are committed to protecting the personal data we handle. This policy explains what information we collect, how we use and share it, and your rights regarding your data.

Information We Collect

• Account & Profile Data: When you sign up, we collect your email address, username, and link your streaming accounts (Twitch, YouTube, Spotify, etc.) via OAuth. This includes OAuth tokens or identifiers that let Synchra access your chat and channel information.
• Chat and Activity Logs: We store chat messages and stream activity (e.g., donations, subscriptions) so that you and your moderators can review them later.
• Usage & Technical Data: We collect IP address, browser type, device data, and usage logs to help maintain and improve Synchra.
• Cookies: We use only session cookies to keep you logged in. No tracking or advertising cookies are used.

How We Use Your Data

• Providing Our Service: To aggregate chat, manage stream metadata, and offer moderation tools.
• Authentication & Authorization: OAuth tokens are used only for secure access and authorized actions.
• Improvement & Maintenance: Technical data helps us diagnose problems and improve service stability.
• Communication: We may contact you with important updates or to respond to support requests.
• Legal Compliance: We may use your data to comply with applicable laws and regulations.

Data Sharing & Disclosure

• Streaming Platforms: We use APIs from Twitch, YouTube, and Spotify only to deliver Synchra features. Data is subject to each platform's privacy policy.
• Service Providers: We use:
  • Cloudflare - CDN and DDoS protection
  • Sentry - error monitoring
  These providers process data on our behalf under confidentiality.
• Legal Requirements: We may disclose information to comply with legal obligations.
• No Sale of Data: We do not sell or rent personal data to any third party.

Cookies & Tracking

We use a session cookie to keep you logged in. We do not use analytics, advertising, or tracking cookies.

Data Retention and Deletion

• We retain your data as long as your account is active.
• Backups are kept for up to 30 days.
• You may delete your account at any time, and we will delete all associated data promptly. Backup copies are purged within 30 days.

Security

We encrypt all data in transit and at rest. Our servers and software are updated regularly, and access is restricted to authorized personnel only. While no system is completely secure, we follow industry best practices to protect your data.

International Data Transfers

Synchra is based in the EU. If data is transferred outside the EU, we ensure appropriate safeguards are in place, such as standard contractual clauses, to meet GDPR requirements.

Your Rights

You have the right to:

• Access your personal data
• Request correction or deletion
• Withdraw consent (if applicable)
• Restrict or object to certain processing

To exercise your rights, contact us at [email protected]. We will respond within legal timeframes (typically within 30 days).

Children's Privacy

Synchra is not for children under 13. We do not knowingly collect data from children. If we discover such data, we will delete it immediately.

Changes to This Policy

We may update this Privacy Policy occasionally. We will notify you of any significant changes via email or in-app notice. Please review this page regularly for updates.

Contact Us

If you have questions or requests regarding this Privacy Policy, email us at [email protected].